TERMS AND CONDITIONS OF SALE

GENERAL TERMS AND CONDITIONS OF SALE

on the website www.caval.fr

Effective date: effective as of January 1, 2026

These General Terms and Conditions of Sale constitute the contractual basis between the Customer and the Seller. The Customer must read them carefully before placing any order via the Seller's website.

ARTICLE 1 - SELLER IDENTIFICATION

CAVAL

Simplified joint stock company

Share capital: 6,900 euros

9, rue des colonnes – 75002 PARIS

RCS PARIS n°830 984 860
Email contact: via the online contact form https://caval.fr

ARTICLE 2 - SCOPE OF APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by CAVAL (the "Seller") with consumers and non-professional buyers (the "Customers or the Customer") also individually referred to as the "Party" and collectively as the "Parties", wishing to purchase the products offered for sale by the Seller on the website http://caval.fr (the "Products").

They specify in particular the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers.

These General Terms and Conditions of Sale may be supplemented by special conditions, set out on the website, before any transaction with the Customer.

These General Terms and Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to in-store sales or by means of other distribution and marketing channels.

These General Terms and Conditions of Sale are systematically communicated to any Customer prior to placing an order and shall prevail, where applicable, over any other version or any other contradictory document.

They are accessible at any time on the website http://caval.fr.

The Customer declares having read these General Terms and Conditions of Sale and having accepted them before placing an order. The validation of the order by the Customer implies unreserved acceptance of these General Terms and Conditions of Sale.

As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the website on the date the order is placed.

ARTICLE 3 - PRODUCTS OFFERED FOR SALE

The Products offered for sale on the website https://caval.fr are the following: clothing, footwear, accessories and other related products (hereinafter the "Products").

The main characteristics of the Products, including all the substantial information required by applicable regulations and in particular the specifications, illustrations and indications of size and materials of the Products, are presented on the website https://caval.fr in the Product sheets.

The Customer is required to read them before placing any order. The choice and purchase of a Product is the sole responsibility of the Customer.

The photographs presented on the website https://caval.fr may show studio lighting and are not contractual.

The Customer is required to refer to the description of each Product in order to know its properties, essential characteristics and proposed delivery times.

Contractual information is confirmed at the latest at the time of order validation by the Customer.

The Products presented on the website https://caval.fr are offered for sale for mainland France, Corsica, French overseas departments and territories, and European Union countries. For any other delivery location, the Customer must first contact the Seller to obtain delivery terms and associated costs.

Product offers are understood to be within the limits of available stocks, as specified when the order is placed.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer, under the legal conditions imposed by the French Data Protection Act of January 6, 1978. Information relating to the processing of personal data is available in the "privacy policy" tab on the Seller's website. The Customer acknowledges having the necessary capacity to contract and purchase the Products offered on the website https://caval.fr.

ARTICLE 4 – ORDERS

4-1. Placing an order

It is up to the Customer to select on the Seller's website the Products they wish to order, according to the following terms:

The Customer accesses the online order, with or without creating an account, by providing the necessary information requested (product reference, size, color, quantity, delivery information, delivery method, payment method, etc.)

The Customer has the possibility to check the details of their order, its total price and correct any errors before confirming their order. It is their responsibility to check the accuracy of the order and to report or correct any error immediately.

To finalize the purchase, the Customer must check the "validate" box, then they will access a form where they can either enter their login credentials if they already have them, or register on the site by completing the form presented to them, with their personal information.

CAVAL reserves the right to refuse or cancel any order that is fraudulent or disputed (previous unpaid order, serious indications of fraud, etc.).

Once connected or after having perfectly completed the form, Customers will be invited to check or modify their delivery and billing details, then they will be invited to make their payment by being redirected to the secure payment interface for this purpose.

An order is registered on the website http://caval.fr when the Customer accepts these General Terms and Conditions of Sale by checking the box provided for this purpose and validates their order. This validation implies acceptance of all of these General Terms and Conditions of Sale as well as the general terms of use of the website http://caval.fr.

The sale is final only after the Seller has sent the Customer confirmation of acceptance of the order by email, which must be sent without delay and after the Seller has received full payment of the price, or validation of the payment deadlines or the deposit due, if applicable. In the event of an order refusal, any sum collected will be refunded without delay.

Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the terms described above, constitutes the formation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer can track the progress of their order on the website http://caval.fr.

The Seller reserves the right to refuse orders for the same Product in large quantities.

4-2. Modification of the order

Once confirmed and accepted by the Seller under the conditions described above, the Order cannot be modified.

4-3. Cancellation of the order

Once confirmed and accepted by the Seller, under the conditions described above, the Order cannot be cancelled, except under the conditions for exercising the right of withdrawal or in cases of force majeure.

ARTICLE 5 - PRICES

The Products are supplied at the current prices displayed on the website http://caval.fr, when the order is registered by the Seller. Prices are expressed in euros, all taxes included (TTC).

The prices take into account any reductions granted by the Seller on the website http://caval.fr.

These prices are firm and non-revisable during their period of validity, as indicated on the website http://caval.fr, the Seller reserving the right, outside this period of validity, to modify prices at any time. They do not include shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the website http://caval.fr and calculated prior to placing the order. CAVAL may offer occasional promotional operations.

If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to the validation of the order by the Customer, are entirely at their expense.

For deliveries outside French territory, customs duties and specific fees that may apply are the sole responsibility of the Customer.

In the event of a delivery request outside mainland France, Corsica, or the European Union, the Customer must contact the Seller prior to their order to find out the applicable costs.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is drawn up by the Seller and given to the Customer upon delivery of the ordered Products.

ARTICLE 6 - TERMS OF PAYMENT

The Products offered by the Seller are delivered to the Customer in exchange for a price.

Payment terms for ordered products

The full price is due upon order. Accepted payment methods are: credit cards (Visa, MasterCard, American Express, CB, Maestro, Bancontact) and PayPal.

For certain amounts, a payment in 3 interest-free installments – and occasionally in 4 installments – may be offered via the Alma service provider; the conditions and eligibility are displayed at the time of payment.

In case of payment failure or suspicion of fraud, CAVAL may request additional supporting documents and/or cancel the order.

CAVAL uses Shopify, which handles banking operations. Payment data is not stored by CAVAL. Payment data is exchanged in encrypted mode.

Payments made by the Customer will only be considered final after effective receipt of the sums due by the Seller.

ARTICLE 7 - DELIVERY OF ORDERED PRODUCTS

The delivery of the Products refers to the transfer to the Customer of the physical possession of the ordered Products. The Products are delivered to the address indicated by the Customer in the territories offered at the time of the order. When "Free delivery" is displayed on the Site, it applies from €100 of purchase including tax, depending on the delivery area and the conditions specified at the time of carrier selection.

Except in special cases or unavailability of one or more Products, the ordered Products will be delivered in a single shipment.

The Products are packaged in a manner that complies with current transport standards and ensures optimal protection of the Products during delivery. The Customer is requested to observe these same standards when returning a Product, using the original packaging, whether for after-sales service or for a return due to convenience.

Any damage found on a Product upon return due to a failure to meet packaging standards may result in a partial refund or no refund of the Product if it cannot be resold as is.

The Customer can contact CAVAL's sales department at any time to be informed of the tracking of their order by sending an email via the "contact" tab on the Site's online form.

Indicative deadlines are specified before validation and confirmed in the confirmation email. If the Product is not in stock at the time of the order, the delivery period starts from the day the Product is back in stock. The Customer will be informed either via the CAVAL website or by email if they so wish.

Any impossibility of delivery due to access conditions foreseeable by the Customer may result in a new delivery at the Customer's expense. For this purpose, the Customer undertakes to provide a valid telephone number and accepts that this number be communicated to the carrier in order to agree on the date and time of delivery.

Delivery delay: in case of delivery delay beyond the indicated deadlines, the Customer must first take the necessary steps with the responsible carrier. In the event that the package has been lost by the carrier, and upon supporting evidence provided by the Customer, the Customer must immediately inform the Seller. In the event of a definitive loss not attributable to the Customer, the Seller undertakes to find a satisfactory solution for the Customer, either by a refund or by a new shipment of the identical Product to the initial Order.

If the ordered Products have not been delivered within the indicated period or, failing that, within a reasonable period, for any reason other than force majeure or the Customer's fault, the Customer may notify the Seller, under the conditions provided for in Article L 216-6 of the Consumer Code, and excluding cases of personalized and/or distinctly personalized Products:

• 
  either the suspension of payment of all or part of the price until the Seller performs, under the conditions provided for in Articles 1219 and 1220 of the Civil Code (exception of non-performance),
  
• 
  or the termination of the sale, after having formally requested the Seller to perform within a reasonable additional period, not respected by the Seller.
  

Termination may be immediate if the Seller refuses to perform or if it is clear that they will not be able to deliver the Products or if the unrespected delivery period constituted, for the Customer, an essential condition of the sale.

In the event of termination of the sale, the sums paid by the Customer will then be reimbursed to them at the latest within fourteen (14) days following the date of termination of the contract, excluding any compensation or retention. The Seller bears the risks of transport.

ARTICLE 8 - TRANSFER OF OWNERSHIP - TRANSFER OF RISKS

The transfer of ownership of the Products from the Seller to the Customer will only take place after the delivery of the Products and full payment of the Products and delivery costs.

Regardless of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration related thereto will only take place when the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, except when the Customer uses a carrier they have chosen themselves, independent of the Seller, in which case the transfer of risks is effected at the time of delivery of the ordered Products by the Seller to the carrier chosen by the Customer.

ARTICLE 9 - RIGHT OF WITHDRAWAL

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from the receipt of the Products to exercise their right of withdrawal with the Seller, without having to justify reasons or pay penalties, for the purpose of exchange or reimbursement.

Products must be returned in their original packaging and in perfect condition no later than fourteen (14) working days following notification to the Seller of the Customer's decision to withdraw.

The right of withdrawal can be exercised online, using the withdrawal form available on the Site, in which case an acknowledgment of receipt on a durable medium will be communicated to the Customer by the Seller, or by any other unambiguous statement expressing the will to withdraw.

The Customer's right of withdrawal is excluded for sales of Products made to the Customer's specifications or clearly personalized.

Reimbursement will be made within a maximum of fourteen (14) days from the receipt of the Products by the Seller.

Exchanges or Product reimbursements: the Seller offers the Customer the possibility to return, exchange or obtain a reimbursement for a Product up to thirty (30) days following delivery, provided that the Products are returned in their original packaging no later than fourteen (14) working days following notification to the Seller of their wish for exchange or reimbursement.

Damaged, soiled or incomplete Products, or those without original packaging, will not be accepted for return. Indeed, the Seller must be able to identify returned Products via their packaging and labels.

The right to return or exchange the Product is excluded for sales of Products made to the Customer's specifications or clearly personalized.

ARTICLE 10 - SELLER'S RESPONSIBILITY – LEGAL GUARANTEES

The Products sold on the Seller's website comply with current regulations in France and have performance compatible with non-professional use.

The Products supplied by the Seller benefit as of right and without additional payment, independently of the right of withdrawal, in accordance with legal provisions,

• 
  from the legal guarantee of conformity, for Products that are apparently defective, damaged or spoiled or do not correspond to the order,
  
• 
  from the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use.
  

The professional responsible for legal guarantees, from whom the Customer may request the implementation of guarantees, is the company CAVAL. The Customer can contact CAVAL via the contact form on the website. The Customer must send their purchase invoice.

Box inserted into the General Terms and Conditions of Sale in application of the provisions of Article D 211-2 of the Consumer Code concerning legal guarantees of conformity and hidden defects:

The consumer has a period of two years from the delivery of the goods to exercise the legal guarantee of conformity in the event of a conformity defect appearing. During this period, the consumer is only required to establish the existence of the conformity defect and not the date it appeared. When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire supply period provided. During this period, the consumer is only required to establish the existence of the conformity defect affecting the digital content or digital service and not the date it appeared. The legal guarantee of conformity implies an obligation for the professional, if applicable, to provide all necessary updates to maintain the conformity of the goods. The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them. If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against the return of the goods, if: 1° The professional refuses to repair or replace the goods; 2° The repair or replacement of the goods occurs after a period of thirty days; 3° The repair or replacement of the goods causes a major inconvenience for the consumer, particularly when the consumer definitively bears the costs of collecting or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods; 4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the conformity defect is so serious that it justifies an immediate reduction in price or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand. The consumer does not have the right to terminate the sale if the conformity defect is minor. Any period during which the goods are immobilized for repair or replacement suspends the remaining guarantee until the delivery of the reconditioned goods. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code. A seller who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of a maximum amount of 300,000 euros, which can be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects in application of articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept or to a full refund against the return of the goods.

10-1. Exclusion of Guarantees

The Seller's liability cannot be invoked in the following cases:

• 
  Non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to verify before placing their order,
  
• 
  in case of misuse, professional use, negligence or lack of maintenance on the part of the Customer, as well as in case of normal wear and tear of the Product, accident or force majeure.
  
  

ARTICLE 11 - PERSONAL DATA PROTECTION

In application of Law 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of their order and the establishment of invoices, among other things.

This data may be communicated to any partners of the Seller responsible for the execution, processing, management, and payment of orders.

The processing of information communicated via the website https://caval.fr meets the legal requirements for personal data protection, the information system used ensuring optimal protection of this data.

When the Customer provides their telephone number, they are informed via a checkbox that they have the right to object to telephone solicitation via the BLOCTEL system (for more information, please read the General Terms of Use of the site here).

In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification, opposition, portability, and limitation of processing regarding the information concerning them.

This right can be exercised under the conditions and according to the procedures defined on the website https://caval.fr

ARTICLE 12 - INTELLECTUAL PROPERTY

The content of the website https://caval.fr is the property of the Seller and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited and may constitute an act of counterfeiting.

ARTICLE 13 - FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code.

ARTICLE 14 - APPLICABLE LAW - LANGUAGE

These General Terms and Conditions of Sale and the transactions arising therefrom are governed by French law.

They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in case of dispute.

ARTICLE 15 - DISPUTES

Any disputes to which the purchase and sale transactions concluded in application of these General Terms and Conditions of Sale may give rise, concerning their validity, interpretation, execution, termination, consequences, and their outcome, and which could not be resolved between the Seller and the Client, will be submitted to the competent courts under ordinary law.

The Client is informed that they may in any case resort to conventional mediation, particularly with the Consumer Mediation Commission (C. consom. art. L 612-1) or with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example).

CAVAL has entered into a mediation agreement with CNPM MÉDIATION. In the event of a dispute, the Client can submit their complaint on the website: http://cnpm-mediation-consommation.eu.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, CAVAL SAS adheres to the e-commerce Mediator Service of the FEVAD (Federation of e-commerce and distance selling), whose contact details are as follows: Consumer Mediator FEVAD - BP 20015 - 75362 PARIS CEDEX 8 – http://www.mediateurfevad.fr. After a preliminary written approach by consumers to CAVAL SAS, the Mediator Service can be seized for any consumer dispute whose resolution has not been achieved. To find out how to contact the Mediator, click here.

If the dispute must be brought before the courts, it is recalled that in application of Article L 141-5 of the Consumer Code: the consumer may choose to refer the matter, in addition to one of the territorially competent courts under the Code of Civil Procedure, to the court of the place where they resided at the time of the conclusion of the contract or the occurrence of the harmful event.

ARTICLE 16 - PRE-CONTRACTUAL INFORMATION - CLIENT ACCEPTANCE

The Client acknowledges having been informed by the Seller in a clear and understandable manner, by means of the provision of these General Terms and Conditions of Sale, prior to their immediate purchase or the placing of the order and in accordance with the provisions of Article L 221-5 of the Consumer Code.

The act of a Client placing an order on the website https://caval.fr implies adherence to and full and complete acceptance of these General Terms and Conditions of Sale and the obligation to pay for the ordered Products, which is expressly acknowledged by the Client, who waives, in particular, the right to rely on any contradictory document that would be unenforceable against the Seller.

APPENDIX 1 - Withdrawal Form

This form must be completed and returned only if the Client wishes to withdraw from an order placed on https://caval.fr, except for exclusions or limitations to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

To the attention of
CAVAL
9, rue des colonnes
75002 PARIS
je@caval.fr

I hereby notify the withdrawal from the contract for the order of the products listed below:

Ordered on ....... / Received on .........

Order number: ...........................................................

Customer name: ................................................................................

Customer address: ..........................................................................

Customer's signature (only in case of notification of this form on paper):

Date: .................................