Returns & exchanges

Free returns & exchanges

We offer free returns & exchanges throughout Europe. So there's no risk in trying!

 

Returning your CAVAL

It's super simple! Fill out the form below using your order reference, which you'll find in your Cavalier account or in your order confirmation email.

 

What next?

Within 24 hours, you'll receive a return label to send the pair back to us. This allows you to drop off your CAVAL at a collection point (Post Office, shops, lockers).

Upon receipt of the return, we will process the exchange or refund according to your choice in the form.

Refunds are processed upon receipt of the return. They will appear in your bank account within 3 to 10 days.

 

Return period

You have 30 days from delivery to return your CAVAL (the legal withdrawal period is 14 days: we extend it). Try your pair on indoors, on a clean surface: a pair worn outside may be subject to a deduction.

 

Returns to a reseller

It is not possible to return a pair ordered online to one of our resellers. For a pair purchased in-store, we invite you to ask about their policy at the time of your purchase.