Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
on the website www.caval.fr
Effective date: effective as of 1 January 2026
These General Terms and Conditions of Sale form the contractual basis between the Customer and the Seller. The Customer must read them before placing any order through the Seller's website.
ARTICLE 1 - SELLER IDENTIFICATION
CAVAL
Simplified joint-stock company
Share capital : 6 900 euros
9, rue des colonnes – 75002 PARIS
Paris Trade and Companies Register No. 830 984 860
Email contact : via the online contact form https://caval.fr
ARTICLE 2 - SCOPE OF THE GENERAL TERMS AND CONDITIONS OF SALE
These General Terms and Conditions of Sale apply without restriction or reservation to all sales concluded by CAVAL (the « Seller ») with consumers and non-professional buyers (the « Customers or the Customer »), also referred to individually as a « Party » and collectively as the « Parties », wishing to purchase the products offered for sale by the Seller on the website http://caval.fr (the « Products »).
They specify, in particular, the conditions for ordering, payment, delivery and the handling of any returns of Products ordered by Customers.
These General Terms and Conditions of Sale may be supplemented by special terms and conditions set out on the website before any transaction with the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, including those applicable to in-store sales or sales through other distribution and marketing channels.
These General Terms and Conditions of Sale are systematically communicated to every Customer before an order is placed and shall prevail, where applicable, over any other version or conflicting document.
They are accessible at all times on the website http://caval.fr.
The Customer declares that they have read and accepted these General Terms and Conditions of Sale before placing their order. Confirmation of the order by the Customer constitutes unrestricted and unconditional acceptance of these General Terms and Conditions of Sale.
As these General Terms and Conditions of Sale may be amended subsequently, the version applicable to the Customer's purchase is the version in force on the website on the date the order is placed.
ARTICLE 3 - PRODUCTS OFFERED FOR SALE
The Products offered for sale on the website https://caval.fr are as follows: clothing, footwear, accessories and other related products (hereinafter the « Products »).
The main characteristics of the Products, including all material information required by applicable regulations, in particular the specifications, illustrations and details of Product sizes and materials, are presented on the website https://caval.fr in the Product descriptions.
The Customer must read this information before placing any order. The choice and purchase of a Product are the Customer's sole responsibility.
The photographs displayed on the website https://caval.fr may use studio lighting and are not contractually binding.
The Customer must refer to the description of each Product to learn about its properties, essential features and proposed delivery times.
The contractual information is confirmed no later than when the Customer confirms the order.
The Products presented on the website https://caval.fr are offered for sale in mainland France, Corsica, the French overseas departments and territories, and European Union countries. For any other delivery location, the Customer must contact the Seller in advance to obtain the delivery arrangements and associated costs.
Product offers are subject to available stock, as specified when the order is placed.
Unless proven otherwise, the data recorded in the Seller's computer system constitute evidence of all transactions concluded with the Customer, under the legal conditions imposed by the French Data Protection Act of 6 January 1978. Information on the processing of personal data is available in the « privacy policy » tab on the Seller's website. The Customer acknowledges that they have the required capacity to enter into a contract and purchase the Products offered on the website https://caval.fr.
ARTICLE 4 – ORDERS
4-1. Placing an order
The Customer is responsible for selecting the Products they wish to order on the Seller's website, in accordance with the following procedure:
The Customer accesses online ordering, with or without creating an account, by providing the required information requested (product reference, size, colour, quantity, delivery information, delivery method, payment method, etc.)
The Customer may check the details of their order and its total price and correct any errors before confirming the order. It is the Customer's responsibility to check the accuracy of the order and immediately report or correct any error.
To complete the purchase, the Customer must tick the « confirm » box. They will then access a form where they may either enter their login credentials if they already have them, or register on the website by completing the form provided with their personal information.
CAVAL reserves the right to refuse or cancel any order that appears fraudulent or gives rise to a dispute (previous non-payment, serious indications of fraud, etc.).
Once logged in or after fully completing the form, Customers will be invited to check or amend their delivery and billing details, then to make their payment by being redirected to the secure payment interface.
An order on the website http://caval.fr is recorded when the Customer accepts these General Terms and Conditions of Sale by ticking the box provided and confirms their order. This confirmation implies acceptance of these General Terms and Conditions of Sale in their entirety, as well as the general terms of use of the website http://caval.fr.
The sale becomes final only once the Seller has emailed the Customer confirmation of acceptance of the order, which must be sent without delay and after the Seller has received payment of the full price, or after validation of the payment instalments or the deposit due, where applicable. If an order is refused, any sums received shall be refunded without delay.
Any order placed and confirmed by the Customer and confirmed by the Seller under the conditions and according to the procedures described above constitutes the formation of a distance contract between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning payment for a previous order.
The Customer may track the progress of their order on the website http://caval.fr.
The Seller reserves the right to refuse orders for large quantities of the same Product.
4-2 . Amending an order
Once confirmed and accepted by the Seller under the conditions described above, the Order can no longer be amended.
4-3 . Cancelling an order
Once confirmed and accepted by the Seller under the conditions described above, the Order cannot be cancelled except under the conditions governing the exercise of the right of withdrawal or in the event of force majeure.
ARTICLE 5 - PRICES
The Products are supplied at the prices in force displayed on the website http://caval.fr when the Seller records the order. Prices are expressed in euros, inclusive of all taxes.
Prices take into account any discounts granted by the Seller on the website http://caval.fr.
These prices are fixed and may not be revised during their period of validity, as indicated on the website http://caval.fr; outside that period, the Seller reserves the right to change prices at any time. They do not include shipping, transport and delivery costs, which are charged separately under the conditions indicated on the website http://caval.fr and calculated before the order is placed. CAVAL may offer occasional promotions.
If the Customer requests a shipping method that is faster or more expensive than standard shipping, the additional handling, shipping, transport and delivery costs, as calculated before the Customer confirms the order, shall be borne entirely by the Customer.
For deliveries outside France, any applicable customs duties and specific charges shall be borne exclusively by the Customer.
For delivery requests outside mainland France, Corsica or the European Union, the Customer must contact the Seller before placing their order to find out the applicable charges.
The payment requested from the Customer corresponds to the total purchase amount, including these costs.
The Seller issues an invoice and provides it to the Customer upon delivery of the Products ordered.
ARTICLE 6 - PAYMENT TERMS
The Products offered by the Seller are delivered to the Customer in exchange for payment of a price.
Payment arrangements for the products ordered
The price is payable in full when the order is placed. The accepted payment methods are: payment cards (Visa, MasterCard, American Express, CB, Maestro, Bancontact) and PayPal.
For certain amounts, payment in 3 instalments at no extra cost – and occasionally in 4 instalments – may be offered through the service provider Alma; the terms and eligibility criteria are displayed at checkout.
In the event of a failed payment or suspected fraud, CAVAL may request additional supporting documents and/or cancel the order.
CAVAL uses Shopify to process banking transactions. CAVAL does not retain payment data. Payment data are exchanged in encrypted form.
Payments made by the Customer shall not be considered final until the Seller has actually received the sums due.
ARTICLE 7 - DELIVERY OF THE PRODUCTS ORDERED
Delivery of the Products means the transfer to the Customer of physical possession of the Products ordered. The Products are delivered to the address provided by the Customer within the territories offered when the order is placed. Where « Free delivery » is displayed on the Website, it applies to purchases of 100 € or more, inclusive of all taxes, depending on the delivery area and the conditions specified when the carrier is selected.
Except in special circumstances or where one or more Products are unavailable, the Products ordered will be delivered in a single delivery.
The Products are packaged to comply with applicable transport standards and ensure optimal protection during delivery. The Customer is asked to comply with these same standards when returning a Product, using the original packaging, whether for after-sales service or a discretionary return.
Any damage identified on a returned Product resulting from failure to meet the required packaging standards may lead to a partial refund or no refund if the Product cannot be resold in its current condition.
The Customer may contact CAVAL's sales department at any time for information on the progress of their order by sending an email through the online form in the « contact » tab on the Website.
Indicative timeframes are specified before confirmation and confirmed in the confirmation email. Where the Product is not in stock when the order is placed, the delivery period starts on the day the Product is back in stock. The Customer will be informed either through CAVAL's website or by email if they have requested this.
Any failed delivery resulting from access conditions that the Customer could have foreseen may result in a new delivery at the Customer's expense. For this purpose, the Customer undertakes to provide a valid telephone number and agrees that this number may be shared with the carrier to arrange the delivery date and time.
Delivery delays : if delivery is delayed beyond the stated timeframes, the Customer must first take the necessary steps with the carrier responsible. If the parcel has been lost by the carrier, the Customer must inform the Seller without delay and provide supporting evidence. In the event of permanent loss not attributable to the Customer, the Seller undertakes to find a satisfactory solution for the Customer, either by issuing a refund or by sending a Product identical to that in the original Order.
If the Products ordered have not been delivered within the stated timeframe or, failing that, within a reasonable timeframe, for any reason other than force majeure or an act attributable to the Customer, the Customer may notify the Seller, under the conditions set out in Article L 216-6 of the French Consumer Code and excluding personalised and/or clearly personalised Products, of :
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either the suspension of payment of all or part of the price until the Seller performs its obligations, under the conditions set out in Articles 1219 and 1220 of the French Civil Code (defence of non-performance),
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or the termination of the sale, after giving the Seller formal notice to perform within an additional reasonable period which the Seller has failed to meet.
Termination may be immediate if the Seller refuses to perform, if it is clear that the Seller will be unable to deliver the Products, or if the delivery deadline that was not met was an essential condition of the sale for the Customer.
If the sale is terminated, the sums paid by the Customer shall be refunded no later than fourteen (14) days after the date of notice of termination of the contract, without any compensation or deduction. The Seller bears the transport risks.
ARTICLE 8 - TRANSFER OF OWNERSHIP - TRANSFER OF RISK
Ownership of the Seller's Products shall pass to the Customer only after delivery of the Products and full payment for the Products and delivery costs.
Regardless of the date on which ownership of the Products is transferred, the risk of loss or damage shall pass only when the Customer takes physical possession of the Products, which therefore travel at the Seller's risk, unless the Customer uses a carrier they have chosen themselves, independently of the Seller, in which case the risk passes when the Seller hands the Products ordered to the carrier chosen by the Customer.
ARTICLE 9 - RIGHT OF WITHDRAWAL
In accordance with the legal provisions in force, the Customer has fourteen (14) days from receipt of the Products to exercise their right of withdrawal with the Seller, without having to give a reason or pay a penalty, for an exchange or refund.
The Products must be returned in their original packaging and in perfect condition no later than fourteen (14) working days after the Seller is notified of the Customer's decision to withdraw.
The right of withdrawal may be exercised online using the withdrawal form available on the Website, in which case the Seller will provide the Customer with an acknowledgement of receipt on a durable medium, or by any other unambiguous statement expressing the intention to withdraw.
The Customer's right of withdrawal does not apply to sales of Products made to the Customer's specifications or clearly personalised.
The refund shall be made within a maximum of fourteen (14) days from the Seller's receipt of the Products.
Product exchanges or refunds : the Seller offers the Customer the option to return, exchange or obtain a refund for a Product up to thirty (30) days after delivery, provided that the Products are returned in their original packaging no later than fourteen (14) working days after the Seller is notified of the Customer's wish to exchange the Product or obtain a refund.
Damaged, soiled or incomplete Products, or Products without their original packaging, will not be accepted for return. The Seller must be able to identify returned Products by their packaging and labels.
The right to return or exchange a Product does not apply to sales of Products made to the Customer's specifications or clearly personalised.
ARTICLE 10 - SELLER'S LIABILITY – STATUTORY GUARANTEES
The Products sold on the Seller's website comply with the regulations in force in France and have performance characteristics suitable for non-professional use.
The Products supplied by the Seller automatically benefit, at no additional cost and independently of the right of withdrawal, in accordance with legal provisions, from
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the statutory guarantee of conformity, for Products that are visibly defective, damaged or impaired, or do not match the order,
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the statutory guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use.
The trader responsible for the statutory guarantees, to whom the Customer may apply to exercise these guarantees, is CAVAL. The Customer may contact CAVAL through the contact form on the website. The Customer must provide their purchase invoice.
Box inserted in the General Terms and Conditions of Sale pursuant to Article D 211-2 of the French Consumer Code concerning the statutory guarantees of conformity and against hidden defects:
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The consumer has two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity, and not the date on which it appeared. Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that digital content or digital service throughout the agreed supply period. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared. The statutory guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods. The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without significant inconvenience. If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the original guarantee. If the consumer requests repair of the goods but the seller requires replacement, the statutory guarantee of conformity is renewed for a period of two years from the date the goods are replaced. The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if: 1° The trader refuses to repair or replace the goods; 2° The repair or replacement of the goods takes place after thirty days; 3° The repair or replacement of the goods causes significant inconvenience to the consumer, in particular where the consumer permanently bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods; 4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity. The consumer is also entitled to a reduction in the price of the goods or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In that case, the consumer is not required to request repair or replacement of the goods beforehand. The consumer is not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are unavailable for use for the purpose of repair or replacement suspends the remaining guarantee period until the restored goods are delivered. The rights referred to above arise from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the implementation of the statutory guarantee of conformity in bad faith is liable to a civil fine of up to 300 000 euros, which may be increased to 10 % of average annual turnover (Article L. 241-5 of the French Consumer Code). The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or a full refund in exchange for returning the goods |
10-1 . Exclusion of guarantees
The Seller shall not be held liable in the following circumstances:
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Non-compliance with the legislation of the country in which the Products are delivered, which the Customer is responsible for checking before placing their order,
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in the event of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as normal wear and tear of the Product, an accident or force majeure.
ARTICLE 11 - PERSONAL DATA PROTECTION
Pursuant to French Law 78-17 of 6 January 1978, as amended by Law No. 2018-493 of 20 June 2018, Customers are reminded that the personal data requested from them are necessary, in particular, to process their orders and issue invoices.
These data may be disclosed to any of the Seller's partners responsible for order fulfilment, processing, management and payment.
The processing of information provided through the website https://caval.fr complies with legal requirements concerning personal data protection, with the information system used ensuring optimal protection of these data.
When the Customer provides their telephone number, they are informed through a checkbox that they have the right to opt out of telephone marketing through the BLOCTEL scheme (for more information, read the website's General Terms of Use here).
In accordance with the national and European regulations in force, the Customer has an ongoing right of access, modification, rectification, objection, portability and restriction of processing in relation to their personal information.
This right may be exercised under the conditions and according to the procedures defined on the website https://caval.fr
ARTICLE 12 - INTELLECTUAL PROPERTY
The content of the website https://caval.fr is the Seller's property and is protected by French and international intellectual property laws.
Any reproduction of all or part of this content is strictly prohibited and may constitute an infringement offence.
ARTICLE 13 - FORCE MAJEURE
The Parties shall not be held liable if the non-performance or delayed performance of any of their obligations, as described herein, results from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
ARTICLE 14 - GOVERNING LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions arising from them are governed by French law.
They are drafted in French. If they are translated into one or more languages, only the French text shall prevail in the event of a dispute.
ARTICLE 15 - DISPUTES
Any disputes arising from purchase and sale transactions concluded under these General Terms and Conditions of Sale, concerning their validity, interpretation, performance, termination, consequences or subsequent effects, which cannot be resolved between the Seller and the Customer shall be submitted to the competent courts under the generally applicable rules of law.
In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, CAVAL SAS subscribes to FEVAD's E-commerce Mediation Service (Federation of E-commerce and Distance Selling), whose contact details are as follows: Médiateur de la consommation FEVAD - BP 20015 - 75362 PARIS CEDEX 8 – http://www.mediateurfevad.fr. After first making a written complaint to CAVAL SAS, consumers may refer any unresolved consumer dispute to the Mediation Service. To find out how to refer a dispute to the Mediator, click here.
If the dispute is to be brought before the courts, Customers are reminded that, pursuant to Article L 141-5 of the French Consumer Code: in addition to any court with territorial jurisdiction under the French Code of Civil Procedure, the consumer may choose to bring proceedings before the court for the place where they lived when the contract was concluded or when the harmful event occurred.
ARTICLE 16 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Customer acknowledges that the Seller has informed them in a legible and comprehensible manner by making these General Terms and Conditions of Sale available before their immediate purchase or before they place their order, in accordance with Article L 221-5 of the French Consumer Code.
A Customer placing an order on the website https://caval.fr signifies full and unconditional agreement to and acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered, which the Customer expressly acknowledges, waiving, in particular, any right to rely on a conflicting document, which would be unenforceable against the Seller.
APPENDIX 1 - Withdrawal form
This form must be completed and returned only if the Customer wishes to withdraw from the order placed on https://caval.fr, subject to any exclusions or limitations on the exercise of the right of withdrawal under the applicable General Terms and Conditions of Sale.
For the attention of
CAVAL
9, rue des colonnes
75002 PARIS
je@caval.fr
I hereby give notice of my withdrawal from the contract relating to the order for the products listed below:
Ordered on ....... / Received on .........
Order number: ...........................................................
Customer's name: ................................................................................
Customer's address: ..........................................................................
Customer's signature (only if this form is submitted on paper):
Date: .................................